frequently asked questions

contact and hours

If I have a question, who do I contact?

Call us at (773) 927-1984, Monday through Friday, 10AM - 7PM, Saturday, 10AM-6PM & Sunday 10AM-5PM. During White Sox home games, Grandstand is open approximately 1-2 hours after the end of the home game.

What are Grandstand's store hours?

Monday - Friday 10:00am - 7:00pm
Saturday 10:00am - 6:00pm
Sunday 10:00am - 5:00pm
Please note we are open during White Sox home games approximately 1-2 hours after the end of the game.

ordering and payment

How do I purchase products?

Shopping at GrandStand is easy, convenient and secure. Just click the "add to cart" button for items that you want. A cash register tape will - keep a review of your order. When you are ready to check out click the "check out" button. Then, fill out the customer order page, and your merchandise will be shipped as quickly as possible.

What Payment Options Do You Accept?

We accept Visa, Mastercard, Discover, and American Express.
*PLEASE NOTE: your credit card billing address must match shipping address for your order to be processed. If there is not a match, your order will be cancelled. In most cases a customer service representative will contact you regarding any discrepancies.

Is it safe to use my credit card online?

All credit card and personal information is encrypted and sent to us using the latest in security measures (SSL). Online ordering with GrandStand is always safe and secure. In accordance with the Fair Credit Billing Act if a fraudulent charge does appear on your card as a result of shopping online, all you are liable for is $50.00

What if a product is sold out?

If you order a product currently out-of-stock our Customer Service department will contact you and place the item on backorder if requested.

What should I do if I can not find an item on the site?

If you are unable to find a product contact our Customer Service department and we will do our best to locate that item through one of our suppliers.

How do I check order status?

Please contact GrandStand Customer Service at 773-927-1984

What about international duties, taxes, and/or brokerage fees?

International duties, taxes, and brokerage fees are not included and are the responsibility of the customer. We will contact you via e-mail to advise you of these costs prior to shipment.

shipping and delivery

How fast will I receive my order?

UPS does most of our shipping, using the fastest and most affordable option available. Unless otherwise stated on the product description page, please allow the following time frames for handling of your purchase.

Handling time for in-stock products is usually 2/3 business days.
Handling time for memorabilia is usually 7 business days.
Handling time for special orders and out-of-stock items is 1 to 6 weeks.

For questions about shipping, contact us at 773-927-1984

returns and exchanges

What's your return policy?

We're committed to your total satisfaction. If, for any reason, you're not completely happy with your purchase, you can get a full refund, less the cost of shipping, within thirty business days of receipt of the item(s) as long as the following does not apply to your order:
- The original receipt and tags are with the merchandise.
- The item also has to be in the same condition.
- No Returns or exchanges on ANY 'SPECIAL EVENT' merchandise including any 'Milestones' 'Playoffs' 'Championship'.

- All Clearance Items are FINAL SALE.

- All custom orders are FINAL SALE.

- All player name & number merchandise are FINAL SALE.

- All Mitchell & Ness orders are FINAL SALE.

Contact Grandstand at 773-927-1984 for more information on our return policy.

All items shipped by GrandStand are packaged carefully, so please don''t accept a damaged shipment. UPS will return it to us at no cost to you, and we will ship a new product to your attention. After you''ve taken receipt of an item, the normal Return Policy is in effect.

sizing guide

I've got a tape measure, what is my hat size?

To determine your cap size, wrap that tape measure around your head at the place the sweatband rests. Use the chart below to convert the results to the exact cap size. For in-between sizes, you'll probably want to "round-up."